Rates

Fees are based on a two-hour minimum. The rate is $40 per hour, so a two-hour cleaning session is $80, or about 66¢ per minute. You may choose to add more time when you make your reservation, depending upon whether you have a particularly large job to do, more rooms, or deeper cleaning tasks.

 

Payment

You pay the Cub with a credit card or cash when he finishes. We accept Visa, MasterCard, American Express, and Discover.

 

Tips

Tips are not mandatory, but if he does a good job, you should be generous. Cubs keep their tips and do not share them with the company, so he will be very grateful.

We prefer you pay tips directly to the Cub in cash

 

Guarantee Policy

We want you to be completely satisfied with our work. If after final inspection you notice an oversight related to the task agreed upon with the Cub, he will take care of it immediately at no additional charge. If he has left and you notice within 24 hours that your Cub missed something, he will return, fully clothed, and redo that area at no charge to you.

 

Changes and Cancellations

Our online reservation service enforces a minimum 24-hour notice of a change or cancellation. If you have a true emergency, contact the office. (See Contact Us.)

Dangerous weather, unanticipated transportation issues, sudden illness, or family emergencies sometimes arise. We will work with you to reschedule your cleaning or provide another Cub.

Service Agreement

Booking a Cub to clean your living space indicates that you fully understand and agree to abide by some basic policies. On his first visit, the Cub will bring a written version of this agreement for you to sign.

 

It covers things such things as:

  • Confidentiality. How we protect your privacy.
  • Tools and supplies. What he brings and what you provide.
  • Security and safety. How we protect our Cubs.
  • Pets. How to deal with your pet rabbit or pit bull.
  • Minors. Cleaning around kids.
  • Photography. About taking pictures of your Cub.
  • Keys and alarms. For the off chance you aren't home.
  • Hazardous materials. Yikes!
  • Injuries. We have never had any, but.  .  .
  • Parties. More than three is a party, not a cleaning session.
  • Other services. Our Cubs have a variety of skills.
  • Behavioral limits. So you know what's naughty and what's nice.

We recommend you click here for a copy of the Client Service Agreement.